5015 Canyon Crest Drive, Suite 112
Riverside, CA 92507
ph: (800) 266-0510
fax: (951) 784-7711
alt: (951) 781-0510
An eligible employee, and family members regularly residing in his/her household, may participate in up to three (3) sessions through the Employee Assistance Program per year, per "life event". "Life events" include, but are not limited to, divorce or separation; serious, chronic, or terminal illness or injury; death; job loss or job change; retirement; marriage; and birth or adoption of a child. Services provided through the Employee Assistance Program include confidential assessment, and if deemed necessary by a program counselor, counseling and referral services. Employees and/or eligible family members residing in the employee's household may contact the Employee Assistance Program provider, to seek assessment, counseling, and/or referral services with regard to a personal or family-related concern, work-related concern, substance abuse issue, or other concern for which the employee or family member would like assistance through the Program. Use of the Employee Assistance Program is optional and confidential.
A critical incident is any event or series of similar work-related events, which may cause employees to experience unusually strong emotional, physical, cognitive and/or behavioral reaction. Consequently, it may interfere with a person’s ability to function effectively either at work or at home.
Examples of a critical incident:
!) death, or acute illness of a co-worker
2) an unexpected or tragic death
3) a robbery or hold up
The Employee Assistance Program’s CID Team will respond and set up a Critical Incident Debriefing session. This structured group session will help staff to verbalize thoughts and reactions, support one another, and learn how to manage the resulting stress following a critical incident. Debriefings usually last from one to two hours and occur within 24 to 72 hours after the critical incident. This process is set up and led by trained facilitators in a way that is designed to be helpful and healing to participants.
Finding the right dependent care provider can be a time consuming and exhausting endeavor. Employees will speak with a Professional Resources staff person who whill research providers by zip code or local resource and referral agencies. This process allows employees to effectively locate a provider in a minimum amount of time.
Child Care Resources
Elder Care Resources
Assisted living
Adult Day Care
Retirement Communities
Meals-On-Wheels
Medical Transport
A fitness for duty evaluation can provide concrete information about an employee’s level of functioning and appropriateness for their work environment. A psychologist with Professional Resources can provide concrete information regarding employee’s ability, risk factors, and assist in planning for return to work. Following the Fitness for Duty Evaluation, a preliminary report will immediately be delivered to the employer by telephone. This will be followed by a written report within four days of the exam. Typically, a Fitness for Duty Evaluation requires an extended interview between the employee and the doctor. On most occasions, the evaluation will include psychological testing beyond the face-to-face evaluation. The evaluation will cover background information, salient issues that led to the request for the evaluation, mental status, risk factors, and review of treatment to date. In addition, our doctors typically consult with the employer and/or other important “collateral” sources of information about the employee’s behavior.
Employers should consider a Fitness for Duty Evaluation when they observe any of the following behavior from employees:
Threat of violence
Impaired concentration
Paranoid thinking
Abusive behavior toward co-workers or customers
Anxiety, depression, unexplained change in behavior, decreased efficiency, drug or alcohol abuse
An important component of the EAP is the inclusion of Substance Abuse Professional (SAP) services. The Department of Transportation’s (DOT) primary safety objective regarding substance abuse is to prevent alcohol and other controlled substance abusers from performing transportation safety sensitive functions. To assist the process, the substance abuse professional is charged with duties important to the evaluation, referral and treatment of employees identified as being positive for alcohol and/or controlled substances or who have refused to be tested.
SAP services are provided at no additional cost. Professional Resources will provide a comprehensive face-to-face assessment and clinical evaluation to determine the level of care required and appropriate recommendations including referral to in-patient or out-patient treatment programs, educational programs, self-help and/or community resources.
Professional Resources will also follow-up to determine if the employee demonstrates successful compliance with the original treatment recommendations and a written report will be issued to the Designated Employee Representative (DER).
Where other programs simply give budget worksheets and links to internet web sites, Professional Resources financial program provides one-on-one counseling and a customized financial plan.
The Financial Counseling Program addresses:
It is estimated that 15% of U.S. employees have financial problems that distract them from their work and reduce their productivity on the job.
All of us experience grief differently. If we were particularly close to the person who died, we may feel depressed, absent-minded, short-tempered, or exhausted. These are all normal reactions.
Creating healthy memories is a part of healing. We may find talking about the deceased helps us manage our grief. Some of us may keep to ourselves. We need to respect that some may feel the loss more or less strongly, or cope differently. The employee assistance program can help with individual or group treatment depending on what best fits the employee’s situation.
Work/Life balance means different things to each of us, but the goal is a supportive community of people who work and live in the same environment. A comfortable balance between work life and personal life allows employees to contribute their best efforts to both the workplace and their private home life.
Work/Life resources provide a variety of information and programs to assist in a healthy integration of work and personal life. Concerns ranging from workplace stress to caring for a young child or other family members, employees have access to a wide variety of resources to help them integrate their work and life responsibilities.
In many instances, there are steps an individual can take to resolve a matter, without the expense of retaining legal counsel. For example, a divorce can be done without retaining legal counsel but an employee may not know the procedure to follow to accomplish that.
In many cases, we can provide the necessary resources to enable the employee to obtain their own divorce, thus saving both parties thousands of dollars.
There are times when legal representation is beneficial and at times, necessary. When this is the case, Professional Resources may refer an employee to an individual attorney who is experienced in a particular legal specialty. This referral source, like all Professional Resources’ referral sources, has no business, financial or personal connection with Professional Resources. This eliminates any possibility of presenting a conflict of interest.
Copyright 2013 Professional Resources . All rights reserved.
5015 Canyon Crest Drive, Suite 112
Riverside, CA 92507
ph: (800) 266-0510
fax: (951) 784-7711
alt: (951) 781-0510